Dextertechno welcomes you! We have a policy of providing our services at certain terms and condition. The terms and conditions are decided completely by the founders of the company and are subject to change if the management feels so without intimating the same to public. Following are our terms and conditions.

Availing our services

You can avail our services via telephone, by site or other means available to you like by online chat with our technicians. We will make maximum effort to solve your problems but that would be in exchange of a fee that we see fit according to the problem. We have a policy to provide the service by remote control session and some of the support would be provided by telephone, online chat or email.

Permission to access your computer

By entering service level agreement (SLA) with us you are agreeing that you are permitting us to access and control your computer or registered device for purpose of  diagnosis of its problems, servicing it and repairing it.

To provide you the services we may download and and use software, collect system data, take remote control of your device and access or modify your device’s settings to get the problem from occurring. Other than as mentioned in the warranty section below, you agree that we have no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or may be related to the Services.

Backing Up Of Data

The sole responsibility of maintaining and backing up all of the data like media,text or other material is with you and under no circumstances we or our referral partners will be responsible for loss of the customer data or any other material from your computer.

Using software and tools

We use mainly three types of software to correct the errors that occur in your computer or other registered device. Such softwares may be needed to be download on your computer. The first type provides Device system information to us which helps us to diagnose and resolve Your Device’s problem, the next type allows us to remotely control Your Device and modify its settings or software, and the final type generally consists of utilities and other tools to improve Device performance and help resolve your device problems.

Our responsibilities

We will put maximum effort to resolve your problems for your registered device. We will be resolving your technical issues in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problem.

Fee and Payment

The fee that is applicable for the services you buy may be conveyed on the telephone and/or may be available on the Site. When you’ll be charged for the service you availed from us, you will need to mail a bank cheque to physical address of the establishment (mentioned on the site) and you agree to pay the charges applicable to your selected Services, as well as any applicable taxes.